Terms and Conditions

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Terms and Conditions

General
Terms and Conditions of Sale are important because they create certainty between both parties. They detail the responsibilities of both ourselves ("The Seller") and you, ("The Buyer").
Our terms and conditions comply with existing legislation including the Sale of Goods Act 1979 (as amended); the Consumer Credit Act 1974, if appropriate, (as amended) and any legislation relating to restrictive trade practices.For all business transactions between the Buyer and the Seller, the terms and conditions of The Gas Fire Man Ltd apply.
All orders for purchase are on condition that these terms are accepted by the purchaser at the time an order is being placed. The Gas Fire Man Ltd accepts no liability for any product or service advertised, supplied or otherwise promoted on this site by any third party. The Gas Fire Man Ltd does not warrant that any of the goods or services linked to or advertised on this site comply with data protection or other relevant legislation and The Gas Fire Man Ltd accepts no liability whatsoever for any claim arising from such goods or services.
Your statutory rights are not affected.

Formation Of The Contract

These terms apply to all services supplied by us, The Gas Fire Man Ltd.
No contract exists between you and us for the booking of any services until we have contacted you by telephone to confirm booking details.
The contract is subject to your right of cancellation (see below).
We may change these terms and conditions without notice to you in relation to future bookings.

Description & Price Of Services

The description and price of the services you can book will be as shown on our website at the time you make the booking, these may be quotes and variable.
The appointment dates are subject to availability. If on receipt of your booking enquiry, the selected date is not available, we will inform you by telephone, email or text as soon as possible, and offer an alternative appointment date.
Every effort is made to ensure that prices shown on our website are accurate at the time you make a booking enquiry. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming the booking at the correct price or cancelling it.
In addition to the price quoted, an additional charge will be incurred where additional labour and parts are required to complete the job. These will be discussed with you.

Payment

Payment for the services can be made by cash, cheque, credit/debit card and apple/android pay.
A deposit may be required at the point of booking for high cost services.
Payment is required on completion of the work.
Advance payments can also be taken.
Invoiced work must be paid within 7-15 days of receiving The Gas Fire Man Ltd. invoice depending on the due date advised.

Booking Details

All bookings made on the website are provisional and no contract exists between you and us for the booking of any services until we have contacted you by telephone to confirm booking details.
Upon receipt of a booking enquiry, we will contact you within 48 hours to confirm booking details. If we are unable to contact you before the chosen appointment date, we reserve the right to cancel the appointment and will inform you of the cancellation by email.
If the selected date is not available, we will inform you as soon as possible, and offer an alternative appointment date.
If you are unable to keep the appointment date, you must inform us 24 hours before the engineer attending and we will offer an alternative appointment date.

Your Right Of Cancellation

To exercise your right of cancellation, you must give written notice to us by email or call us on the telephone, with 24 hours notice; at the email addresses or telephone numbers shown below advising the details.
Cancellation and general contact details:
By e-mail: simon@thegasfireman.co.uk
By telephone: 07973659450
Opening times: Monday to Thursday 10:00am-4:00pm, Fridays and Saturdays by appointment only, Sunday closed

Data Protection

Please read our Privacy Policy, which explains how we use and protect the information that you provide to us.

Applicable Law

These terms and conditions for the supply of the services will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

What Is Included?

The service fee includes the cost of the service engineers call out and evaluation.
Batteries where required.
Labour
Full testing and a professional safety check.

What Is Not Included?

Commercial appliances or domestic appliances installed in commercial premises.
Appliances situated in caravans or on boats.
Repairs as a result of misuse, negligence or poor installation.
Repairs to appliances which have not been installed in accordance with the manufacturers' recommendations.
Appliances which differ from the details used to obtain the quote, including the age of the appliance.

In such instances, if our service engineer is called out we will cancel the repair and arrange to refund you any fee already paid paid less a call out / administration charge of £88.

Your Service Appointment

We will send you an email confirming your booking if you have provided an address. This will contain details including our telephone number and the agreed service date.
Our service engineer will call out on the agreed date and carry out the work to your appliance. If any parts(s) are required the service engineer will usually order the part(s) within 1 working day of the call out. (Where possible we will stock these in advance if we know about any required).
If the part(s) are not in stock we will arrange to obtain the part(s) from our suppliers and will keep you informed of progress (normally via phone). As soon as the part(s) are available our service engineer will contact you to arrange a new appointment date to complete the repair.
It should be noted that unfortunately there are a handful of manufacturers whose parts are not easily sourced and in some cases these have to be obtained from abroad which will result in a delay in completing the repair.
If an appliance is aged or has been heavily used, every attempt will be made to identify parts in need of repair at the time. Sometimes parts may fail due to age/wear after repair that were not identifiable at the visit where we left the fire in working condition. Our Service engineer is not responsible for the cost and replacement but can quote and respond to additional repairs already being aware of work completed.
All repairs will require full and easy access to the appliance (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair. In such instances we will refund you any fee paid less a call out / administration charge of £50.00.
Parking that gives reasonable access to your property must be provided for the engineer. If the parking is pay and display or permit controlled, it is your responsibility to arrange for the engineer to park free of charge for the duration of his visit.

Missed Appointments

We very rarely miss an agreed appointment time.
Unforeseen issues do occur such as traffic jams, vehicle breakdowns or sickness.
The length of time each job can sometimes cause the engineer to run late for other appointments.
Where possible we will contact you by phone or text message if we are not likely to be with you for your agreed appointment time.
We cannot under any circumstances be held liable for any loss of earnings, or other costs you may incur if we do not meet the arranged appointment time or for any other reason.

Zero Tolerance Policy

We expect our staff to operate in a safe and secure environment at all times. We operate a strict zero-tolerance policy relating to abuse of our staff and we will use the full extent of the law against anyone displaying threatening or abusive behaviour towards our staff. Our staff reserve the right to use recording equipment in your property without disclosing so at the time if they feel they may for any reason be subjected to any such behaviour and you hereby give your consent for any such recordings to be used for various purposes, such as but not limited to being passed to the police or used in a court of law.

Customer Supplied Parts

We do not fit customer supplied parts, unless these are not available through our own suppliers.

Customer's Responsibility

Do not run the fire before we visit. This will prevent us from working on it and prolong our service visit increasing costs to you. If you believe the fault is a safety issue or are unsure whether the appliance should be left on or not, please ask us in advance.
Where possible please extinguish the pilot light. If you are unsure how to do this, please leave this but inform the Service engineer when they arrive.
Any recommendations provided by the engineer are not to be treated as mandatory and any actions taken by the customer based on such will be at the customer's discretion and financial responsibility, with the exception of Gas Safety.
On some occasions, a fault may be due to poor maintenance and we may advise what maintenance is required by you to correct the problem. For example, our engineer may advise cleaning of a component is required and you will be expected to carry this cleaning out yourself. Please note that a labour/callout charge may still apply in this case.
Our engineers may be required to connect/disconnect from the electrics and/or pipework as necessary during the course of their work and issues may become apparent that were not foreseeable, unfortunately this is unavoidable and we cannot be held liable for such.
Please note that we are not responsible for any damage to your property unless we determine it was caused by deliberate recklessness of our engineer. Sometimes moving an appliance causes unavoidable damage, no matter how careful the engineer is. If moving an appliance is likely to damage your flooring or other fixture/fitting, you must make us aware of this. If such arrangements have not been made, you consent to not hold us liable in the event of damage caused. We will always try our best to avoid/minimise damage. Please note that we are not liable for any loss of revenue/earnings due to a broken appliance, before, during or after repair and we are not liable for any loss of food or other perishables. We also cannot be held liable for any other costs incurred due to a repair being carried out or us being unable to carry out a repair for any reason.

Repair Guarantee

On most repairs carried out we offer a guarantee period of 90 days from the date of repair. This does not affect your statutory rights as a consumer.
We will correct a failed repair if it is caused by the exact same part failing that we supplied and fitted.
We do not provide a guarantee for any parts fitted that have not been supplied by us.
We do not provide a guarantee against other pre-existing components failing.
All services performed by us will be performed with all due skill and care.
This guarantee does not apply to any defect in the appliance arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacture, failure to follow our instructions, or any alteration or repair carried out without our approval.
If the same fault occurs within 90 days, or you have any other complaint about our services, you should notify us by telephone or in writing at the email addresses shown above.
We will refuse a repair under guarantee without recompense in the following non-exhaustive list of conditions:
If the appliance is being used in a commercial setting or for commercial purposes, regardless of whether it was originally being used for this purpose or not when the part was fitted.
Where we were unable to fault the specific issue during our original visit.
Where we were unable to fault the specific issue during our original visit.
Where you have caused damage to the appliance or part by continuing to use the appliance after the fault reoccurring.
Where you have failed to follow any usage or maintenance instructions our engineer provided on the original visit(s).
Where parts become obsolete or we are otherwise unable to source them through our regular suppliers.
Where you were not advised originally that the repair is covered by warranty.
Where you notify us more than 7 days after the fault reoccurs.
Where the original fault was caused by misuse or not following the manufacturers usage or maintenance instructions.
Where the repair carried out involved clearing a blockage or obstruction of any type, regardless of whether or not due to misuse.
No guarantee is offered for consumable parts such as bulbs, filters or other similar parts.
Any return visits arranged for on or after 91 days of the original visit.
Please note to take advantage of this guarantee, you must report any reoccurring fault to us directly and allow our engineer access to inspect the appliance within 5 working days from the day the fault reoccurs. I f we cannot offer you an appointment within 5 working days, you must allow access within 5 working days of the first appointment date we offer you. In some cases our engineer may charge less for a part than the current retail price, for example if we have obtained that part at a reduced cost from our suppliers or the engineer advises they have a second hand part in their van they can fit at a reduced rate. In these cases, if the original part fails and we return to replace it, you would be responsible for the difference between the price paid for the part originally and the actual retail price at the time of the return visit. Failure to allow access within this time will result in your warranty on that repair being voided. To avoid any confusion, a fault is not treated as reported to us until we have actually booked a date for re-inspection of the appliance. The return date must be arranged for within the 90 day period to be covered by the guarantee. If our engineer arrives at your property during the appointment time and cannot gain access, a diagnosis charge for your location will be payable. Failure to pay this charge will result in your warranty on that repair being voided. We only provide a guarantee where a repair has been carried out, so in the event of our engineer being unable to replicate the physical fault during a function test, he would be unable to carry out a repair and a diagnosis charge would be payable. If our engineer determines that the fault reported is not covered under our repair guarantee, our standard charges would apply. These charges are due for any other faults and also if we are unable to replicate the issue during our visit. Refusal to pay these charges on a visit determined not to be covered by our repair guarantee will instantly void any and all repairs you currently have guaranteed by us, regardless of whether these are on the same appliance or otherwise.
Please note that any guarantee is provided on the specific appliance repaired, in the exact property it was repaired in. Appliances moved within the current household are still covered as long as the fault is not caused by movement of the appliance, but appliances moved to another address or passed on during the sale of a property are no longer covered. Under no circumstances is any part of our guarantee transferrable to any other person. Please note that a revisit does not reset the 90 days count, the guarantee is still 90 days from the first visit. Please note that in some cases, a part failing may also damage other parts. Our guarantee includes cover for the original part fitted only, any other parts required would be chargeable to the customer. In the event that you do not wish to fit other parts, we would be unable to complete the repair and this guarantee would be void. If parts required to fulfil this guarantee are out of stock with our usual suppliers at the time of ordering, we reserve the right to wait for those parts to become available. If the 90 days guarantee expires without these parts becoming available through our usual suppliers, your guarantee period is no longer valid. If your fitted part fails and for any reason we are unable to replace that part/or the appliance is found to be beyond repair due to the original part failure, we may deduct an amount from any recompense relative to the amount of usage you have obtained after the repair. For example, if 30 days have passed since repair, we may deduct up to 1/3 of the refund cost as this is 1/3 of the guaranteed period, if 60 or more days have passed since the repair we may deduct up to 2/3 of the cost to reflect usage for 2/3 of the guaranteed period. Please also note that there is no cash refund alternative option, this is a repair only guarantee.

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